Posts Tagged ‘ Consumerization of IT ’

12 Big BYOD Predictions for 2014

Written by admin
January 22nd, 2014

If you were just getting comfortable with BYOD, brace yourself for new twists and turns. CIOs can expect more devices to enter the enterprise in consumer clothing, real security threats to emerge, new MDM options and much more in 2014.

The BYOD mega trend is racing for chaos in 2014. Can you COPE? Should you call security? What now, wearables? This year is going to be sheer madness as tablets and PCs come under the BYOD umbrella, upping the stakes – and complications and confusion. It’s going to force changes to BYOD policy. It’s going to push CIOs to retool legacy apps and systems. And it’s going to test the already-strained relationship between IT and business.

Can You COPE?
Employees don’t really want to pay for their smartphones, tablets and PCs. They just want an easy-to-use device that can be used for both work and personal stuff. It’s actually better, of course, if the company foots the bill. Last year, we saw the emergence of the “company-owned, personally enabled” model, called COPE. This year, we expect to see real-world implementations. COPE is a hybrid approach that sits between free-for-all BYOD and traditional company-owned computers that forbade personal use. For more, check out IT Learns to COPE with Mobile Devices.

Tablets and PCs Come to Work
BYOD had been mostly a smartphone play, but in the second half of 2013, Forrester Research analyst David Johnson saw more PCs and tablets falling under the BYOD policy. Johnson says he expects the trend to continue this year. A move toward more powerful, more critical BYOD tools brings a plethora of technical challenges. With BYOD PCs, Johnson says, “There’s a lot more you have to secure in order for it to be considered acceptable, particularly in a regulated environment.”

Call Security!
Hoping to derail BYOD, many CIOs played the security card — that is, telling everyone who would listen that BYOD threatened corporate assets. But CIOs may have overplayed their hand. There hasn’t been a headline-grabbing security breach, prompting one analyst to claim that BYOD security was a “non-event.” But this year BYOD will expand to tablets and PCs rich with valuable corporate data, and hackers will take dead aim. That’s why we’re predicting a BYOD security bombshell in 2014.

Bye-Bye Stipends
Remember when your company reimbursed you for home Internet? Those were the good old days. Signs already point to BYOD going the same route, especially in areas where jobs are sparse and companies aren’t under pressure to provide perks. In 2014, we might be saying goodbye to device reimbursement and monthly stipends for mobile service. Caveat: If more PCs and tablets fall under a BYOD program, however, we might see stipends increase to cover them, says Forrester’s David Johnson.

IT Strikes Back
Last year, IT had to tackle BYOD head-on or risk being cut out completely. CIOs worked feverishly to change the culture from one that throws up roadblocks to one that embraces change. Tech leaders made big strides, and IT saved itself from becoming irrelevant. However, there is still a lot of work to be done with BYOD security and policy. Many companies have gaping BYOD security risks. This year, we’ll see IT shoring up networks and systems to make them BYOD-proof.

Revenge of the Rogue Worker
As IT asserts control over BYOD this year, there’s a chance end users will revolt. After all, BYOD was started by rogue business employees who felt IT was too rigid and slow in adopting consumer tech. The power pendulum shifted dramatically to end users and away from IT. Now IT hopes the pendulum is sliding back in its favor. This brings risk of an old danger: “If you start trying to increase control on employee-owned devices, then that’s a slippery slope,” says Forrester’s David Johnson.

Microsoft Gets Its Tablets in the Game
Microsoft lost the BYOD smartphone to Apple and Android and was on the verge of a complete collapse in the tablet space. In a Forrester survey conducted in late 2013, Apple iPads led the vast majority of BYOD tablet deployments, with Android tablets making a serious run. Windows 8-based tablets were practically non-existent.

Then the survey asked about BYOD tablet deployment plans in the next 12 months — and Windows 8-based tablets led the pack. What’s behind the turnaround? A lot of factors are trending Microsoft’s way, from refresh cycles to IT regaining some control over devices. Suffice to say, “the tablet in the enterprise is theirs to lose,” says Aberdeen’s Andrew Borg.

Year of the BYOD Mandate?
Two years ago, VMware made an aggressive move with BYOD by requiring all 6,000 employees in the United States to use personal smartphones for work. Last summer, a Gartner survey of CIOs showed mandatory BYOD gaining steam, prompting Gartner to predict that half of employers will require employees to supply their own device for work purposes by 2017. Then the call for mandatory BYOD quieted down in the latter part of last year.

So will we hear the mandatory BYOD chatter starting up again in 2014? As BYOD becomes the new normal, we’re predicting a few more companies will put the onus on employees to buy and use their own smartphones for work as a condition of employment.

Mobile Device Management Mayhem
Last year was a good one for mobile device management (MDM) vendors, as companies began to realize the need to get a handle on BYOD. The MDM market has been flooded with newcomers and is evolving at a wickedly fast clip. Everything from expanding the portfolio to cover app management to dealing with innovations such as app wrapping and virtual work spaces to working with device makers such as Apple and Samsung, MDM vendors have their work cut out for them. Then there are giant tech companies getting into MDM, such as Dell and possibly BlackBerry. MDM mayhem is sure to be a part of 2014.

End of Legacy Apps
One of the great inhibitors to BYOD tablets is legacy applications that have browser dependencies on older versions of Internet Explorer or are locked up behind the firewall and not easily accessible. Employees are fed up with apps that chain them to the desktop. Instead, they want to use their shiny new iPads and Android tablets that they unwrapped over the holidays for work.

“In 2014, companies will begin to put practical programs in place, continue to accelerate their move to Software-as-a-Service wherever they can,” says Forrester’s David Johnson. “Companies will start to figure out how to modernize their core applications to be more friendly to BYOD.”

Virtual Desktop, Round 2
Not every app can be modernized quickly, especially systems of record. So how will IT serve up these apps to BYOD tablets and PCs? BYOD is already starting to breathe new life into the virtual desktop. It’s an infrastructure that is more resilient and tolerant of devices that are not well configured yet need to access systems of record. Virtual desktop infrastructure, in fact, is at the heart of Seattle Children’s Hospital’s BYOD strategy.

“We’re going to see more investment in those technologies in 2014,” Forrester’s David Johnson says.

Wearables Wreak Havoc
Sparked by Google Glass and smartwatches, wearable gadgets have become a tour de force in the tech sector. They’re not just for consumers, either. Forrester analyst J.P. Gownder predicts wearables will soon be taking the enterprise by storm, with the company-provided wearables market surpassing the consumer market within the next five years. It’s quite possibly a BYOD wearables future.

Is IT ready? Hardly. “IT is just trying to catch a breath with BYOD smartphones,” says Aberdeen’s Andrew Borg. “I don’t think they’re even remotely prepared for wearables and other smart devices that are going to attempt to get on the corporate networks and access corporate files. This can loom as a big issue in 2014 and beyond.”



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IT departments won’t exist in five years

Written by admin
June 6th, 2013

Generation gap between new technologists and old is widening, say experts at CITE conference

SAN FRANCISCO — Consumerization of IT and self-service trends will lead to a restructuring of the today’s IT shop, leaving behind a hybrid model consisting of tech consultants and integrators.

“The business itself will be the IT department. [Technologists] will simply be the enabler,” said Brandon Porco, chief technologist & solutions architect at Northrop Grumman.

Porco was part of a four-person panel of technologists who answered audience questions during a town hall-style meeting at the CITE Conference and Expo here this week.

Among concerns raised is whether IT is losing control as consumer technology becomes part and parcel of everyone’s work in the enterprise, and the data center is left behind.

Others said they are not sure how to address a growing generation gap between young and veteran workers, each of whom are comfortable with different technologies.

“Interns coming in for the summer are asked if they’re familiar with Google Apps. They say, ‘Of course we are,'” said Nathan McBride, vice president of IT & chief cloud architect at AMAG Pharmaceuticals. “Then we have other employees coming in who worked for other companies who say, ‘I need Outlook.’ We have to say we don’t use that anymore.”

McBride said 75 Fortune 100 companies now use Google Apps along with most Ivy League schools, meaning that the next generation of workers won’t be users of Microsoft Exchange or Office.

In five years, McBride said, companies will have to ensure they’re matching their enabling technology to the demographic of that time.

Kathleen Schaub, vice president of research firm IDC’s CMO Advisory Practice, said many corporate IT organizations now report to the head of the business unit it’s assigned to.

“The premise is that wherever IT sits in an organization will dictate what they care about,” she said. “If they’re in finance, they’ll care about cost cutting. If they’re in operations, they’ll care about process management. If [the company] decides it wants to focus on the customer, they’ll put it in marketing.”

While the CIO position will likely remain in an enterprise, his or her role will morph into a technology forecaster and strategist, rather than a technology implementer, according to Porco.

John Mancini, CEO of the Association for Information and Image Management (AIIM), agreed with Porco, saying that in the consumer technology era, it’s the business side that has all the tools, so it will be able to trump IT’s desire to control who uses what and how.

While the business can dictate the service or technology it wants, McBride said IT can still decide the flavor of technology.

For example, when AMAG business users asked for Microsoft’s Visio tool set for diagraming and creating flow charts, McBride’s team found a less expensive, web-based tool, LucidChart. “That was only $15 a seat,” he said, adding that users were just as happy.

“We’re not trying to be ahead of the technology curve and we don’t’ want to be behind, but we’re trying to maintain pace in order to know what they’re going to ask for next before they ask for it,” McBride said.

Porco said he takes advantage of university partnerships and take cues from entrepreneurial centers throughout the U.S. such as Seattle and Denver to keep his finger on the pulse of tech innovation.

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