C_C4H450_21 SAP Certified Integration Associate – SAP Sales and Service Cloud

SAP Certification Level:
Associate Exam:
80 questions
Sample Questions: View more
Cut Score: 68%
Duration: 180 mins
Languages: English

Description
The “SAP Certified Integration Associate – SAP Cloud for Customer” certification exam verifies that the candidate possesses fundamental knowledge to be able to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA, SAP ERP or SAP CRM using SAP Cloud Platform Integration. This certificate proves that the candidate has fundamental understanding within the Integration Consultant profile and is able to apply the associated prerequisite skills practically under supervision of an expert consultant in a project environment.

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Notes
To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).

Topic Areas
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Integration Connectivity > 12%
Describe technical integration connectivity and the use of SAP Web Dispatcher/SAP Cloud Connector to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

SAP ERP, SAP S/4HANA and SAP CRM Configuration > 12%
Describe the configuration of an on-premise SAP S/4HANA, SAP ERP and SAP CRM system using SAP Cloud Platform Integration to integrate with SAP Sales and SAP Service Cloud.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

Data Replication > 12%
Describe initial load, replication and data filtering scenarios from on-premise systems to SAP Sales and SAP Service Cloud.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

SAP Sales and Service Cloud Integration Foundations > 12%
Explain integration technology to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA, SAP Marketing Cloud, SAP ERP, SAP CRM and SAP Analytics Cloud.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

Middleware Configuration 8% – 12%
Identify how to use and configure middleware to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

Extending the Integration 8% – 12%
dentify the ways in which SAP Sales and SAP Service can be extended. Extend SAP Sales and SAP Service Cloud and the integration using provided tools.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

Monitoring 8% – 12%
Describe monitoring of message flows between SAP S/4HANA and SAP Sales and SAP Service Cloud.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

SAP Sales and Service Cloud and APIs 8% – 12%
Explain how to configure SAP Sales and SAP Service Cloud for integration with SAP S/4HANA. Describe open API’s with SAP OData services.
C4H450 (SAP SALES & SERVICE CLOUD 2205)

General Information

Exam Preparation
All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be chosen and booked individually.

Each specific certification comes with its own set of preparation tactics. We define them as “Topic Areas” and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.

Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.

Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.

For more information refer to our SAP Certification FAQs.

Safeguarding the Value of Certification

SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.

Security Guidelines

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Sample Question and Answers

QUESTION 1
Which steps are mandatory for the setup of the data replication framework in SAP SHANA on premise?
Note: There are 3 correct answer to this question.

A. Define Data Replication Model
B. Define Communication Arrangement
C. Define Business System
D. Define Service Group
E. Define Logical System

Answer: ABE

QUESTION 2
Where do you have to import the SAP Cloud Integration root and intermediate CA certificates when replicating data from SAP SHANA to SAP Sales and Service Cloud?

A. SAP SHANA SSL client PSE
B. SAP Sales and Service Cloud certificate trust list
C. SAP Web Dispatcher trust store
D. SAPS/ 4HANA SSL server PSE

Answer: A

QUESTION 3
Which objects are replicated unidirectionally from SAP CRM to SAP SAP Sales and Service Cloud?
Note: There are 2 correct answer to this question.

A. Quotes
B. Territories
C. Business roles
D. Products

Answer: AD

QUESTION 4
You create a new field in SAP Sales and Service Cloud, which should also be available in SAP SHANA
When do you need to extend the business partner message in SAP SHANA?

A. When the field added to SAP Sales and Service Cloud is NOT available in the web service used by SAPSHANA
B. When the mapping in SAP Cloud Integration or SAP Process Orchestration needs to be updated
C. When the WSDL is downloaded from SAP Sales and Service Cloud and uploaded into SAP SHANA
D. Only when the extension field is added using the software development kit (SOK)

Answer: A

QUESTION 5
What is SAP’s recommendation for data filtering when using IDoc communication?

A. Use a condition filter in the middleware to ensure other integrations are NOT impacted and all filtering logic can be maintained in one central place
B. Use custom BAdis to ensure other integrations are NOT impacted by SAP Sales and Service Cloud integration
C. Use the standard filtering objects in the ALE distribution model. If this is NOT sufficient, use the IDOC_CREATION_CHECK BADI
D. Use the change pointers BADI, IDOC_DATA_MAPPER. If this is NOT sufficient, use the IDOC_CREATION_CHECK BADI

Answer: C

QUESTION 6
Which content is integrated between SAP CRM and SAP Sales and Service Cloud using SOAMANAGER configured web services?
Note: There are 2 correct answer to this question.

A. Attachments
B. E-mails
C. Pricing
D. Notes

Answer: AD