MB-260 Microsoft Customer Data Platform Specialist (beta) Exam

Candidates for this exam implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Candidates should have firsthand experience with Dynamics 365 Customer Insights and one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.

Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.

Important

NOTE: Passing score: 700. Learn more about exam scores here. Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.
Part of the requirements for: Microsoft Certified: Customer Data Platform Specialty
Related exams: none
Important: See details
Go to Certification Dashboard
Languages: English
Retirement date: none

This exam measures your ability to accomplish the following technical tasks: design Customer Insights solutions; ingest data into Customer Insights; create customer profiles by unifying data; implement artificial intelligence predictions in Customer Insights; configure measures and segments; configure third-party connections; and administer Customer Insights.

Skills measured
Design Customer Insights solutions (5-10%)
Ingest data into Customer Insights (10-15%)
Create customer profiles by unifying data (20-25%)
Implement AI predictions in Customer Insights (10-15%)
Configure measures and segments (15-20%)
Configure third-party connections (10-15%)
Administer Customer Insights (5-10%)

NOTE: Passing score: 700. Learn more about exam scores here.

Audience Profile
Candidates for this exam implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.
Candidates should have firsthand experience with Dynamics 365 Customer Insights and one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have direct experience with practices related to privacy, compliance, consent, security, responsible AI, and data retention policy. Candidates need experience with processes related to KPIs, data retention, validation, visualization, preparation, matching, fragmentation, segmentation, and enhancement. They should have a general understanding of Azure Machine Learning, Azure Synapse Analytics, and Azure Data Factory.

Skills Measured
NOTE: The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.
NOTE: Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Design Customer Insights solutions (5-10%)
Describe Customer Insights
 describe audience insights components, including entities, relationships, activities, measures, and segments
 analyze Customer Insights data by using Azure Synapse Analytics
 describe the process for consuming engagement insights data in audience insights
 describe support for near real-time updates
 describe support for enrichment

Describe use cases for Customer Insights
 describe use cases for audience insights
 differentiate between audience insights and engagement insights
 describe use cases for creating reports by using Customer Insights
 describe use cases for extending Customer Insights by using Microsoft Power Platform components
 describe use cases for Customer Insights APIs

Ingest data into Customer Insights (10-15%)
Connect to data sources
 determine which data sources to use
 determine whether to use the managed data lake or an organization’s data lake
 connect to Microsoft Dataverse
 connect to Common Data Model folders
 ingest data from Azure Synapse Analytics
 ingest data by using Azure Data Factory pipelines

Transform, cleanse, and load data by using Power Query
 select tables and columns
 resolve data inconsistencies, unexpected or null values, and data quality issues
 evaluate and transform column data types
 apply data shape transformations to tables

Configure incremental refreshes for data sources
 identify data sources that support incremental updates
 identify capabilities and limitations for scheduled refreshes
 configure scheduled refreshes and on-demand refreshes
 trigger refreshes by using Power Automate or the Customer Insights API

Create customer profiles by unifying data (20-25%)
Implement mapping
 select Customer Insights entities and attributes for matching
 select attribute types

Implement matching
 specify a match order for entities
 define match rules
 configure normalization options
 differentiate between low, medium, high, exact, and custom precision methods
 configure deduplication
 run a match process and review results

Implement merges
 specify the order of fields for merged tables
 combine fields into a merged field
 separate fields from a merged field
 exclude fields from a merge
 run a merge and review results

Configure search and filter indexes
 define which fields should be searchable
 define filter options for fields
 define indexes

Configure relationships and activities
 create and manage relationships
 create activities by using a new or existing relationship
 manage activities

Implement AI predictions in Customer Insights (10-15%)
Configure prediction models
 configure and evaluate the customer churn models, including the transactional churn and subscription churn models
 configure and evaluate the product recommendation model
 configure and evaluate the customer lifetime value model

Impute missing values by using predictions
 describe processes for predicting missing values
 implement the missing values feature

Implement machine learning models
 describe prerequisites for using custom Azure Machine Learning models in Customer Insights
 implement workflows that consume machine learning models
 manage workflows for custom machine learning models

Configure measures and segments (15-20%)
Create and manage measures
 describe the different types of measures
 create a measure
 create a measure by using a template
 configure measure calculations
 modify dimensions

Create segments
 describe methods for creating segments, including blank segments
 create a segment from customer profiles, measures, or AI predictions
 find similar customers

Find suggested segments
 describe how the system suggests segments for use
 create a segment from a suggestion
 configure refreshes for suggestions

Create segment insights
 configure overlap segments
 configure differentiated segments
 analyze insights

Configure third-party connections (10-15%)
Configure connections and exports
 configure a connection for exporting data
 create a data export
 schedule a data export

Export data to Dynamics 365 Marketing or Dynamics 365 Sales
 identify prerequisites for exporting data from Customer Insights
 create connections between Customer Insights and Dynamics 365 apps
 define which segments to export
 export a Customer Insights segment into Dynamics 365 Marketing as a marketing segment
 export a Customer Insights profile into Dynamics 365 Marketing for customer journey orchestration
 export a Customer Insights segment into Dynamics 365 Sales as a marketing list

Display Customer Insights data from within Dynamics 365 apps
 identify Customer Insights data that can be displayed within Dynamics 365 apps
 configure the Customer Card Add-in for Dynamics 365 apps
 identify permissions required to implement the Customer Card Add-in for Dynamics 365 apps

Administer Customer Insights (5-10%)
Create and configure environments
 identify who can create environments
 differentiate trial and production environments
 manage existing environments
 describe available roles
 configure user permissions and guest user permissions

Manage system refreshes
 differentiate between system refreshes and data source refreshes
 describe refresh policies
 configure a system refresh schedule
 monitor and troubleshoot refreshes

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QUESTION 1
You are a Customer Data Platform Specialist. You need to create relationships to connect entities so that they
can be further used in defining segments and measures by the marketing team.
Which three relationship types are available in audience insights?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Non-editable system relationships, created by the system as part of the data unification process
B. Non-editable system relationships, which are created automatically from ingesting data sources
C. Editable inherited relationships, created by the system as part of the data unification process
D. Editable custom relationships, created and configured by users
E. Non-editable inherited relationships, which are created automatically from ingesting data sources

Answer: A,DE

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/relationships

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QUESTION 2
You are a Customer Data Platform Specialist. Your company operates mainly in the business-to-business (B2B) space.
The chief marketing officer (CMO) asks you to implement audience insights and ensure that it can handle the company’s B2B scenarios and data.
Which statement is correct when considering audience insights for business accounts versus individual consumers?

A. The out-of-the-box product recommendation prediction model is available for business accounts.
B. Data ingestion features are different for business accounts and individual customers.
C. Some enrichment types are available only for individual customer scenarios, while others are exclusively available for business accounts.
D. Business accounts and individual consumers share the same audience insights environment.

Answer: C

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/work-with-businessaccounts

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QUESTION 3
You are a Customer Data Platform Specialist. Your company’s chief marketing officer (CMO) learns about
Dynamics 365 Customer Insights engagement insights capability. Your CMO wants to understand how
engagement insights can be used to enhance audience insights.
Which two statements describe the benefits of engagement insights? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. It allows you to collect, measure, and understand customer behavior on your website.
B. It allows you to create new customer profiles within engagement insights that can be exported to audience insights.
C. It allows you to send new customer leads directly to a marketing automation platform.
D. It allows you to link audience insights and engagement insights environments to enable bidirectional data flow.

Answer: A,D

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