MS-740 Troubleshooting Microsoft Teams (beta) Exam

Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.

Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.

Part of the requirements for: Microsoft 365 Certified: Teams Support Engineer Associate
Related exams: none
Important: See details
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Exam MS-740: Troubleshooting Microsoft Teams (beta)
Languages: English
Retirement date: none

This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

Skills measured
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

Audience Profile
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Skills Measured
NOTE: The bullets that appear below each of the skills measured are intended to illustrate how we are assessing that skill. This list is NOT definitive or exhaustive.

NOTE: Most questions cover features that are General Availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues
 troubleshoot audio and video quality issues
 troubleshoot call drops
 investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs Troubleshoot emergency calling issues
 configure dynamic emergency calling
 identify issues with emergency phone number normalization rules
 troubleshoot location detection failures
 troubleshoot missing locations in outbound calls and missing addresses
 troubleshoot dial mask issues

Troubleshoot direct routing issues
 troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
 troubleshoot dial plan issues including normalization rules
 identify the root cause of direct-dialing call issues by reviewing the SBC log
 troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot live events issues
 troubleshoot meeting creation and scheduling issues
 troubleshoot recording issues including policies related to recording
 investigate issues sharing content and viewing reports
 troubleshoot reporting issues including issues with attendance reports and moderated questions
 troubleshoot attendee access and playback issues
 troubleshoot and optimize networks for Teams live events
 investigate issues connecting to the service and joining meetings

Configure and troubleshoot Teams services
 configure Microsoft Audio Conferencing licensing
 troubleshoot dial pad issues
 troubleshoot phone number provisioning issues
 configure and troubleshoot issues with the Outlook add-in for Teams
 troubleshoot issues enabling and configuring audio and video devices for Teams
 troubleshoot online and hybrid call queues and auto-attendant issues
 troubleshoot user provisioning issues including licensing users, phone number assignments, and policies
 troubleshoot issues with phone system features
 investigate phone system setup and configuration issues

Troubleshoot Teams client issues
 troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices
 investigate causes for high memory or CPU usage
 investigate network issues including network latency
 analyze web traffic and review HTTP status codes by using Fiddler and other tools
 troubleshoot issues installing and updating client software
 troubleshoot performance issues including long times for uploading files and chats slow to load or send
 troubleshoot call setup issues
 troubleshoot issues adding participants to meetings

Troubleshoot messaging issues
 troubleshoot message delivery issues
 troubleshoot issues attaching files and content to messages
 troubleshoot chat notification issues

Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business
 investigate chat issues when interoperating with Skype for Business
 troubleshoot federation issues between Teams and Skype or Skype for Business
 troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
 configure federation policies and domain lists
 verify tenant configuration settings including allowed and blocked domain lists and type of federation

Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot account and network issues
 verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
 troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
 identify reasons for blocked accounts by reviewing web log data
 verify user virtual private network (VPN) configuration settings including split tunneling and client version
 validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues

Troubleshoot member sign-in issues
 investigate authentication issues
 verify whether an applied conditional access policy prevents sign in
 determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue
 troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
 troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from

Teams Room devices
 investigate points of failure in the sign-in process flow

Troubleshoot guest access issues
 troubleshoot issues adding guest users to teams
 troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
 audit invitations sent but not used and inactive accounts
 validate configuration settings for federated message flow
 review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with apps
 configure Teams to allow or block an app
 validate app permission policies
 configure app setup policies

Troubleshoot issues with public and private channels
 differentiate between capabilities of public and private channels
 identify limitations for private channels
 check user permissions, team policies, and tenant policies
 verify and troubleshoot channel email settings
 troubleshoot tenant replication issues in teams and channels
 troubleshoot deletion issues in teams and channels

Troubleshoot issues with files (15-20%)
Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
 verify access rights for the user
 configure a Teams client configuration policy
 troubleshoot issues provisioning users

Troubleshoot file issues for private channels
 verify that the SharePoint site for the channel is accessible
 verify SharePoint access permissions
 confirm that the SharePoint site collection link is intact

Troubleshoot file issues for public channels
 verify SharePoint access permissions
 determine whether the name for a channel or team have been changed
 confirm that the SharePoint site collection link is intact
 troubleshoot file synchronization issues and missing files

QUESTION 1
You work as a Systems Administrator for your company. The company has recently purchased a subscription to Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
You need to configure Microsoft Teams to ensure that users within your company can collaborate with users in
a partner company. You plan to create guest accounts for users in the partner company.
Users with Guest accounts must not be able to invite other guests.
Only users in the partner company must be able to collaborate with your users by using Microsoft Teams.
Which of the following should you configure?

A. The external sharing settings in the SharePoint Admin Center.
B. The external collaboration settings in Azure Active Directory.
C. The Anonymous users can join a meeting setting the in the Teams Meeting Settings.
D. The Global Meeting Policy in the Teams Admin Center.

Correct Answer: B

QUESTION 2
You work as a Systems Administrator for your company. The company has recently purchased a subscription to Microsoft 365.
All users in your company have a Microsoft 365 E3 license.
You are in the process of configuring Microsoft Teams.
You enable Guest access in Microsoft Teams to allow users in your company to collaborate with external users.
A company security policy states that guest users should not be able to use their cameras during Microsoft
Teams meetings. Company users should be able to use their cameras during Microsoft Teams meetings.
You need to configure Microsoft Teams to meet the security requirement.
Which of the following actions should you perform in the Microsoft Teams Admin Center?

A. Configure the External access settings in Org-wide settings.
B. Configure the Teams settings in Org-wide settings.
C. Configure the Guest access settings in Org-wide settings.
D. Configure the Audio & Video settings in the default Meeting Policy

Correct Answer: C

QUESTION 3
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 licenses.
Users frequently collaborate by using private chats in Microsoft Teams.
You need to ensure that a single user is unable to permanently delete private chats.
Which of the following should you configure?

A. The user’s Microsoft 365 license options in the Microsoft 365 Admin Center.
B. A meeting policy in Microsoft Teams.
C. A litigation hold on the user’s mailbox.
D. A Sensitivity Label in the Security & Compliance Admin Center.

Correct Answer: C

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