Exam MB-900 Microsoft Dynamics 365 Fundamentals

This exam is designed for candidates looking to demonstrate foundational knowledge of Microsoft Dynamics 365, Power Platform applications, and the cloud computing model. This exam will cover the considerations and benefits of adopting Dynamics 365, the Power Platform, and cloud services in general. This exam can be taken as a precursor to Dynamics 365 certifications and training.

Candidates for this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects. Less

Understand Dynamics 365 (40-45%)

Understand apps for customer engagement
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Field Service
Microsoft Dynamics 365 for Project Service Automation
Microsoft Dynamics 365 for Marketing

Understand apps for unified operations
Microsoft Dynamics 365 for Finance and Operations
Microsoft Dynamics 365 for Talent
Microsoft Dynamics 365 for Retail
Microsoft Dynamics 365 for Business Central

Understand power platform
Common Data Service (CDS)
Common Data Model (CDM)
PowerApps
Flow

Understand application basics
infrastructure stack
solutions basics
business applications terminology
scenarios of business applications in action

Understand cloud concepts (25-30%)

Understand cloud architecture
cloud computing overview
Microsoft Azure
and utilize cloud-based apps

Compare different types of cloud services available
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)
and hybrid, public, private, or government

Compare cloud offerings with corresponding on-premises offerings
when to use on-premises vs. cloud
explore the stack
examine cost options

Understand deployments and releases (20-25%)

Compare different types of deployments
application life cycle
online deployment
and on-premises deployment

Compare different types of releases
private preview
public preview
general availability
and hybrid, public, private, or government

Understand role-based security model
security model
manage security
determine roles
implement role based security
and manage teams

Understand GDPR
describe GDPR and understand how Microsoft Dynamics 365 addresses and supports GDPR

Understand licensing, onboarding, and support (15-20%)

Understand licensing options
licensing types
and choosing the right licensing options

Describe setup and support options
trials
FastTrack
support offerings
and training offerings

Question: 1
You need to select a Dynamics 365 for Customer Engagement application to help your organization efficiently track, manage, and deliver project-based services.
Which application should you select?

A. Customer Service
B. Field Service
C. Project Service automation
D. Sales

Answer: B

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Question: 2
You are an administrator in Dynamics 365 for Customer Engagement apps.
You need to create solution components using customization tools.
Which two components can be included in a solution? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. audit logs
B. sitemap
C. team
D. business unit
E. global option sets

Answer: A,E

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Question: 3
You are a system administrator for an organization that has Dynamics 365 for Sales and Dynamics 365 for Customer Service.
A user who logs in to the Microsoft 365 portal sees only Dynamics 365 for Sales.
You need to enable the user to see Dynamics 365 for Customer Service.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. In Dynamics 365 model driven apps, enable the features.
B. In PowerApps, create the application.
C. Type the URL of the web application for Dynamics 365 for Customer Service.
D. Assign the correct security role to the user’s ID
E. Add the correct licensing to the user ID in Active Directory.

Answer: A,D

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