1Z0-562 Oracle Utilities Customer Care and Billing 2 Essentials

Exam Title: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Number: 1Z0-562
Exam Price: $245.00 More on exam pricing
Format: Multiple Choice
Duration: 120 minutes
Number of Questions: 70
Passing Score: 60%
Validated Against: This exam has been validated against 2.3.1.

Take Recommended Training Courses
Complete one of the courses below to prepare for your exam (optional):

Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp (available to partners only)
Oracle Utilities Customer Care and Billing Fundamentals Bootcamp (available to partners only)

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Training Opportunities for Oracle Partner Network Members (available to partners only)

Control Central & User Interface Standards
Navigate the Oracle Utilities Customer Care and Billing User Interface
Use and Maintain Control Central
Locate Help Documentation and Text

Customer Information
Maintain and Manage Customer Information
Determine Customer Account Structure
Manage Customer Contacts

Sales and Marketing
Configure and Manage Campaigns, Packages and Orders

Field Work
Manage Field Activities and Field Orders

Route Management and Field Activity Upload
Maintain Service Cycles, Routes and Field Activity Upload

Billing
Manage Bills
Maintain Bill Segments
Complete Bills

Payments
Manage Payments
Manage Overpayment and Payment Distribution

Monitor Overdue Debt
Configure and Manage Credit & Collections and Overdue Processes
Manage Payment Arrangements and Pay Plans

Business Object Elements
Configure using Business Object Elements

Business Object Inheritance
Share Business Object Properties

Business Object Options
Use Business Object Options

Service Scripts
Configure Service Scripts

Advanced BPA Script Features
Configure and Manage Business Process Assistant (BPA) scripts

Bundling
Configure using Bundling Capabilities

Framework Overview
Use the Oracle Utilities Application Framework
Understand Maintenance Objects
Create Plug-In Logic
Extend the Database
Enforce Security Rules

To Do
Configure and Manage To Do Functionality

Device (Meter and Item) Management
Configure and Manage Meters and Items

Meter Reading
Maintain Meter Reads

Financial Transactions
Manage Financial Transactions

Rates
Manage and Apply Rates
Apply Proration
Apply Bill Factors

Adjustments
Configure and Manage Adjustments

Case Management
Configure the Case Management Functionality

Business Object Business Rules
Use Business Object Rules

Business Object Lifecycle
Apply Business Object Life Cycle

Business Object Access Rights
Configure Access Rights

Business Services
Configure Business Services

Revision Control
Use Revision Control

---

QUESTION 1
What controls the types of service agreements and service points to be created? (Choose the best answer.)

A. Campaign
B. Package
C. Campaign and Package
D. Service Agreement Type/Service Point Type Relationship
E. Order

Answer: C

---

QUESTION 2
Which two Payment statuses will create Financial Transactions for a payment? (Choose two.)

A. Incomplete
B. Freezable
C. Complete
D. Frozen
E. Canceled

Answer: D
Reference:
https://docs.oracle.com/cd/E28945_01/4.3%20Collect%20Revenue/CC&B%20URM%204. 3.1.1.pdf

---

QUESTION 3
What correctly describes the possible causes of price proration? (Choose the best answer.)

A. change in Rate Schedule only
B. change in Rate Version only
C. change in Bill Factor only
D. changes in Rate Schedule and Bill Factor
E. changes in Rate Version and Bill Factor

Answer: C
Reference:
https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf

---

QUESTION 4
Which three areas can be specified to invoke a User Interface (UI) map from a Business Process Assistant (BPA) script? (Choose three.)

A. Business Process Assistant (BPA) Script Area
B. Page
C. Pop-Up
D. Portal
E. Zone

Answer: B,C,D

---

QUESTION 5
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer? (Choose the best answer.)

A. Customer Class
B. Debt Class
C. Collection Class
D. Collection Class Control
E. Collection Process Template

Answer: B

Click here to view complete Q&A of 1Z0-562 exam
Certkingdom Review, Certkingdom PDF Torrents

Best Oracle 1Z0-562 Certification, Oracle 1Z0-562 Training at certkingdom.com