70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

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QUESTION 1
You work as a technician at ABC.com. The ABC.com network only has workgroups. All client
computers are configured to run Windows XP Professional. All ABC.com employees have
administrative privileges on their own computer. ABC.com does not want file encryption to be used.
You use a computer named ABC-WS25. You are promoted to a new position and have been
replaced by a new employee named Mia Hamm. You are worried that Mia Hamm will be able to open your files.
How can you prevent Mia Hamm from opening your files and folders on ABC-WS25?

A. The data should be compressed in a folder.
B. The user should be removed from the ACL of the folder.
C. The operating system should be reinstalled with Windows XP Professional.
D. Your user account should be deleted from ABC-WS25.

Answer: D

Explanation: Your best option in this scenario would be to delete your user account from ABCWS25.

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QUESTION 2
You are the newly appointed technician at ABC.com. The ABC.com network has a domain named
ABC.com. The client computers are configured to run Windows XP Professional.
Employees search the Web using Internet Explorer. To accomplish their tasks employees log onto
the ABC.com Web site. You implement a digital certificate to enhance the security of the ABC.com
Web site. The next day an employee of ABC.com, Ally Wagner, informs you that she is having
problems connecting to the Web site when she enters the URL for ABC.com in her browser.
Which action should you execute to resolve this problem?

A. Ally Wagner should add the www.ABC.com Web site to the approved Web sites in Content Advisor.
B. Ally Wagner should access the Web site using the HTTPS for opening the URL..
C. Ally Wagner should set the Privacy setting to Medium in the Internet Option in the Control Panel.
D. Ally Wagner should add the Web site URL to the trusted sites in the security zone.

Answer: B

Explanation: Your best option would be to select Option B. The scenario states that digital
certificates are used by ABC.com to secure the information on the website and in order to
establish a secure communication channel you have to use https instead of http. Https is http over SSL.

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QUESTION 3
You work as a graphics designer at ABC.com. The ABC.com network has a domain named
ABC.com. The client computers on the corporate network are configured to run Windows XP
Professional. You use a computer named ABC-WS271.
You want to increase the display size of your screen. However, you get an error message stating
that the Display menu on the control panel has been disabled.
How can you have the resolution of your screen increased?

A. You should set the hardware acceleration to full.
B. You should enable Advanced Configuration and Power Interface (ACPI) support in the system
BIOS on the computer.
C. You should configure the display settings to work in dual-monitor mode.
D. You should request that the Remove Display option in Control Panel be disabled.

Answer: D

Explanation: Your best option in this scenario would be to select Option D. The Deny Access to
the Display Settings option will disable the display settings control panel icon as well as stopping
users from accessing any display settings. This setting can be applied either by a GPO or by
modifying the registry.

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QUESTION 4
You work as a technician at ABC.com. The ABC.com network has a domain named ABC.com. All
client computers on the network are configured to run Windows XP Professional.
You bring your personal laptop computer to work and attempts to logon to the domain from your
laptop. However, you are not able to log on. Your laptop computer is configured to run Windows
XP Home Edition.
How do you ensure access to the domain using your laptop? (Choose TWO. Each answer forms
part of the solution.)

A. By joining your laptop to the domain.
B. By installing Service Pack 3 on your laptop.
C. By logging on as a member of the Power Users group.
D. by changing the Custom settings in the Setup Wizard.
E. By uABCrading to Windows XP Professional.

Answer: A,E

Explanation: Your best option in this scenario would be to have ABC-WS25 uABCraded to
Windows XP Professional and join it to the domain. Microsoft has crippled the Home version of
Windows XP and made it impossible to join it to domains. It thus forced the majority of companies
to invest in the slightly more expensive Windows XP Pro.

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