Polycom IP 321, 331 and 335 Phones – Simplifying Calling for Business Processes

Posted by:nancy@freetrainingkey.com Posted on:Feb 8,2013

IP phones have been key instruments of change in redefining the contours of business communication infrastructure. These internet-enabled telecommunication tools have proven to be successful in harnessing the potential of the internet in making cost effective calls that are as clear as conventional telephone calls with minimal call drops. These phones are available in several variants, each of which has distinct features that suit the business requirements of various companies. These operate on technologies like VoIP, SIP, SCCP among others and look like traditional wired or cordless phones, which makes them easy to use for new users.

Polycom Soundpoint-IP321 is a successful phone from the kitty of Polycom, a leading manufacturer of telecommunication hardware. It is a two-line SIP enabled phone that possesses a single 10/100 Ethernet port and dual port 10/100 Ethernet switch that allows linking with a LAN or PC connection.

Polycom SoundPoint IP 331 is also a business phone that has greatly assisted companies in mapping their communication territories with aplomb. Another two-line SIP enabled phone, this one has dual 10/100 Ethernet ports along with a dual port 10/100 Ethernet switch for LAN and PC connection.

Both these phones are ideal instruments for common areas like lobbies, breakrooms, hallways, cubicles of employees as well as for call center executives who use an analog line while corresponding with a client over a soft line. Some of the special features found in these phones as well as IP 321 are call hold, park, pick up, transfer, three way local conferencing , shared call/bridged line appearance, distinctive call treatment and inbuilt XML multibrowser.

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Some of the prominent features shared by these two phones are listed below:

• Two lines sip registration

• Full-duplex IEEE 1329 Type 1-compliant speakerphone with Clarity by Polycom™ acoustic technology

• 102 x 33-pixel graphical LCD

• 2.5-mm headset port compatible

Now, Polycom SoundPoint IP 335 is a two-line IP phone with dual Ethernet ports that is designed especially for call center operators and equipped with HD voice technology, which makes voice communications more effective. It allows users to make use of technology that supports up to two lines, which can handle two calls on each line. This phone has high resolution backlit display (with 102×33-pixel graphical monochrome display), RJ-9 headset port, and standards-based Asterisk support – features that allow it to provide high end enterprise level business telephony solutions at extremely competitive prices. The integrated 802.3af Power over Ethernet support, Polycom Acoustic Clarity Technology (which produces crystal-clear voice by masking undesirable noise and echo), full duplex speaker, and XHTML browser for web applications render it with considerable power at the lowest of prices.

And with the low calling costs involved with SIP based calling services, these phones are the ideal companions of all organizations looking to install or revamp a state of the art business telecommunication infrastructure.


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