MB2-421 Q & A / Study Guide

MB2-421 – CRM 3.0 Installation & Configuration

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QUESTION 1
You work as a CRM consultant at Certkingdom .com. The Certkingdom .com network
consists of a single Active Directory domain named Certkingdom .com. Certkingdom .com has
its headquarters in Chicago and sales offices in Dallas and Miami. Every sales office
has a Microsoft CRM 3.0 Server and five laptops.
The Telesales campaigns are used by all sales offices. Every sales office makes use of
the mail merge functionality for direct mail order campaigns. Staff at every office
comprise of ten telesales operators that work in two shifts. The telesales operators in
the two shifts make use of the same client computer.
You need to plan the deployment of the most appropriate Microsoft CRM client for Certkingdom .com.
What should you do?

A. You should deploy the Microsoft CRM laptop client for Outlook on the laptop computers.
B. You should deploy the Microsoft CRM desktop client for Outlook on the laptop computers.
C. You should deploy the Microsoft CRM laptop client for Outlook on Microsoft CRM 3.0 server.
D. You should deploy the web browser client on the laptop computers.

Answer: B

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QUESTION 2
You work as a CRM consultant at Certkingdom .com. Certkingdom .com consists of two
departments named Development and Customer Care. Certkingdom .com has its
headquarters in Chicago and a branch office in Dallas. The Customer Care
department resides in the headquarters and the Development department resides in
the branch office.
The technicians in the Development department have developed a schema and
formed customization for Certkingdom .com. This customization needs to be applied to
an existing Microsoft CRM implementation at the office of one of your customers.
The customer, Rory Allen, has live data in their Microsoft CRM database and
Metabase. You need to apply the developed schema and form customization to Rory
Allen’s existing Microsoft CRM database. The existing live data in Rory Allen’s
Microsoft CRM database must be retained.
What should you do? (Each correct answer presents part of the solution. Choose TWO.)

A. Backup the Metabase database developed by the Development department to a file.
B. Export the schema and form customization developed by the Development department
to a file using the Microsoft CRM Redeployment tool.
C. Export the schema and form customization developed by the Development department
to a file using the Export Customization tool.
D. Restore the Metabase database developed by the Development department from
backup over Rory Allen’s Metabase database.
E. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Microsoft CRM Redeployment tool.
F. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Import Customization tool.

Answer: C, F

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QUESTION 3
You work as a CRM consultant at Certkingdom .com. The Certkingdom .com network
consists of a single Active Directory domain named Certkingdom .internal. Microsoft
CRM 3.0 Client for Outlook and Microsoft CRM 3.0 Exchange E-mail Router is
used in the current Certkingdom .com Microsoft CRM environment.
Certkingdom .com wants to restructure its Active Directory domain by creating a new
domain named Certkingdom .com. New user accounts must be created in the Certkingdom .com
domain and new mail boxes must be created for all Certkingdom .com users. The new
domain will also contain a server named Certkingdom -SR11. The Microsoft CRM
environment will be retained but the Microsoft CRM 3.0 installations must be
deployed on Certkingdom -SR11.
You want to use the Microsoft CRM 3.0 Redeployment Wizard to redeploy the
Microsoft CRM 3.0 installation on Certkingdom -SR11.
What should you do?

A. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must assign a
Microsoft CRM security role to each user account.
B. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must install the
Microsoft CRM 3.0 Exchange E-mail Router on Certkingdom -SR11.
C. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must ensure that the
DNS Server is accessible.
D. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must create the new
user accounts.

Answer: D

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QUESTION 4
You work as a CRM consultant at Certkingdom .com. Certkingdom .com has four
departments named Sales, Marketing, Finance and Research. Certkingdom .com users
in the Marketing department use portable client computers when making
presentations to prospective customers. Microsoft Office XP is installed on the
portable computers. No service pack has been applied to Microsoft Office XP.
The CEO at Certkingdom .com wants to implement the Microsoft CRM laptop client for
Certkingdom .com users in the Marketing department. You need to ensure that the users
in the Marketing department can use the Microsoft CRM laptop client.
What should you do?

A. Install Service Pack 1 for Microsoft Office XP on the portable computers.
B. Install Service Pack 2 for Microsoft Office XP on the portable computers.
C. Install Service Pack 3 for Microsoft Office XP on the portable computers.
D. None of the above.

Answer: C

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QUESTION 5
You work as a CRM consultant at Certkingdom .com. Certkingdom .com has its
headquarters in New York and sales offices in Paris and Berlin.
You need to use the Microsoft CRM 3.0 Redeployment Wizard to redeploy data
from one version of CRM 3.0 to another.
What should you do? To answer, complete the following phrase:
You can redeploy data from _____.

A. a French version of Microsoft CRM 3.0 to another French version of Microsoft CRM 3.0
B. a French version of Microsoft CRM 3.0 to an International English version of Microsoft CRM 3.0
C. a German version of Microsoft CRM 3.0 to a French version of Microsoft CRM 3.0
D. an International English version of Microsoft CRM 3.0 to a French version of Microsoft CRM 3.0
E. an International English version of Microsoft CRM 3.0 to a German version of Microsoft CRM 3.0

Answer: A

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QUESTION 6
You work as a CRM consultant at Certkingdom .com. The Certkingdom .com network
contains a server named Certkingdom -SR13. Microsoft CRM 3.0 is installed on
Certkingdom -SR13. Microsoft CRM 3.0 on Certkingdom -SR13 is configured to use
port 5452. A Certkingdom .com user named Andy Reid regularly connects to the
Microsoft CRM 3.0 on Certkingdom -SR13.
Whenever Andy Reid connects to the Microsoft CRM 3.0 on Certkingdom -SR13, he
must enter the URL “https:// Certkingdom -SR13:5452”. He only wants to type https://CRM.
What should you do? (Choose TWO.)

A. Create a host header in IIS Manager.
B. Uninstall Microsoft CRM and then reinstall it and define a new application pool for
the new Microsoft CRM site
C. Run the Microsoft CRM setup program using the command line and specifying the
new name for the Microsoft CRM site
D. Create a DNS CNAME record for the host header, which points to Certkingdom -SR13.
E. Uninstall Microsoft CRM and then reinstall it and create a host header in IIS Manager.

Answer: A, D

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QUESTION 7
You work as a CRM consultant at Certkingdom .com. The Certkingdom .com network
consists of a single Active Directory domain named Certkingdom .com. Certkingdom .com
consists of a Development department.
Certkingdom .com contains a server named Certkingdom -SR44. A Certkingdom .com
technician has installed Microsoft CRM on Certkingdom -SR44. The users in the
development department connect to the Microsoft CRM on Certkingdom -SR44, by
making use of the URL https://crm.
A Certkingdom .com user named Andy Booth is a member of the Development
department. Andy Booth works on a client computer named Certkingdom -WS421.
Andy Booth complains that he cannot connect to the Microsoft CRM on
Certkingdom -SR44. Whenever he connects to the Internet Explorer starts and then
immediately closes. Andy Booth needs to connect to the Microsoft CRM on
Certkingdom -SR44.
What should you do?

A. Configure Certkingdom -WS421 so that Updates are downloaded and installed automatically.
B. Configure Certkingdom -WS421 so that https://crm is included in rusted sites in the Internet Options.
C. Configure Certkingdom -WS421 to disable popup blocking, or enter https://crm in the popup blocker’s exceptions list.
D. Configure Certkingdom -WS421 so that a network drive is mapped to \\: Certkingdom -SR44\crm, and then restart Internet Explorer.

Answer: C

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QUESTION 8
You work as a CRM consultant at Certkingdom .com. The Certkingdom .com network
consists of a single Active Directory domain named Certkingdom .com. Certkingdom .com
consists of a Sales department, which corresponds to the client via e-mail.
You have received instruction from the CIO to add a queue in to the Microsoft
CRM that will display e-mail received into a Support mailbox.
What should you do? (Each answer presents part of the solution. Choose TWO.)

A. Create a new User account in Active Directory.
B. Create a new MSMQ Queue Alias in Active Directory.
C. Disable the account in Active Directory.
D. Disable a new MSMQ Queue Alias in Active Directory.

Answer: A, C

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QUESTION 9
You work as a Microsoft CRM 3.0 specialist at Certkingdom .com. Certkingdom .com has its
headquarters in Chicago and a branch office in Dallas. Headquarters has 15 users
while each branch office has ten. The two offices are connected by permanent T1 network connections.
You need to plan the Microsoft CRM 3.0 deployment for Certkingdom .com. You need
to implement the minimum number of servers of each type that will be required for this deployment.
What should you do?

A. Implement one Internet Information Server (IIS) server and one SQL database server.
B. Implement one Internet Information Server (IIS) server and two SQL database servers.
C. Implement two Internet Information Server (IIS) server and one SQL database server.
D. Implement two Internet Information Server (IIS) server and two SQL database
servers.

Answer: A

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