Free Avaya 6401-1 Exam Q & A / Study Guide

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QUESTION 1
You want to install ContactStore on a PC separate from the VoiceMail Pro PC . Which three steps
would you need to complete for ContactStore to function separately? (Choose three.)

A. Verify that the Voice Recording Library on the VoiceMail Pro server is shared on the customer’s network.
B. Verify that the ContactStore service has read and write permissions to the Voice Recording Library Share.
C. Verify that the ContactStore registry settings have been updated to see the Voice Recording Library share.
D. Verify that the VoiceMail Pro registry settings have been updated to point to the Voice Recording Library share.
E. Verify that the ContactStore licenses have been loaded onto the PC running the ContactStore application.

Answer: A,B,E

Reference: https://www.carrollcommunications.com/contact_store.html

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QUESTION 2
A remote user wants to gain access to the network when using the RAS server.
Under which two conditions would you create an IP route? (Choose two.)

A. when the remote user’s dial-up connection method contains a DHCP address that is on a different subnet
B. when the user is on the same subnet as the IP Office
C. when the remote user’s dial-up connection method contains a static IP address that is on a different subnet
D. when the IP Office’s DHCP mode is set to Server or Dial In and the PC connection method is set to obtain an IP Address Automatically

Answer: A,C

Explanation:

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QUESTION 3
A user (ext. 199) reports that their IMS client displays an error message when attempting to ring a
phone. What are three reasons that would prevent the IMS program from calling the phone?
(Choose three.)

A. The user profile in Manager has “199″ entered as the user name.
B. The phone is set for “Do Not Disturb”.
C. The user’s “Multi Line Option” is set to “Answer Pre-select”.
D. The user mailbox is set to “Blank” under Outlook Tools/Integrated Messaging.
E. The user’s profile has “System Phone” is set to “On”.

Answer: A,B,D

Explanation:

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QUESTION 4
Click the Exhibit button.

A customer has two sites, each with an IP Office linked via a private digital line (E1/T1). The head
office is connected to the public network through a digital exchange line. The remote site gains
access to the public network via the head office.
How should Clock Quality be set in the IP Office on the lines marked X and Y in the exhibit?

A. X – Network — Y – Fallback
B. X ?Fallback — Y – Fallback
C. X ?Network — Y – Unsuitable
D. X ?Fallback — Y – Unsuitable

Answer: A
Reference: https://support.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf(page 20)

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QUESTION 5
Which two are used to turn on Small Community Networking within the main IP Office 500?
(Choose two.)

A. RAS
B. FastStart
C. Voice Networking
D. Professional License Enabled

Answer: C,D

Explanation:

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QUESTION 6
How much space does a recording in VoiceMail Pro use on a hard drive?

A. 1MB per minute
B. 500KB per minute
C. 2MB per minute
D. 1.5MB per minute

Answer: A

Explanation:

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QUESTION 7
Which two e-mail protocols are used by VoiceMail Pro to perform voicemail to e-mail? (Choose two.)

A. POP 3
B. SMTP
C. MAPI
D. IMAP

Answer: B,C

Explanation:

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QUESTION 8
A customer is receiving calls to a hunt group and the callers are reporting that they are being
forced to wait much longer than VoiceMail Pro reported to them during the queued message. What
is a possible cause for this?

A. The hunt group has a priority set to 1.
B. The hunt group has a priority set to 3.
C. There are two routes going to the hunt group. Each has different priorities set.
D. Users in the hunt group have inconsistent priority settings. The users with a priority set to 3 are always busy.

Answer: C

Explanation:

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QUESTION 9
What information do you need from a customer to be able to reproduce a call park problem?
(Choose three.)

A. accurate description of the problem
B. a System Monitor trace of the problem
C. a Network Assessment
D. the system configuration
E. information on the phones and lines being used

Answer: A,D,E

Explanation:

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QUESTION 10
When using Small Community Networking which two features require the Small Community
Advanced License to function? (Choose two.)

A. Hot Desking
B. Hot Desking across the SCN
C. playing queued announcements
D. Break Out dialing

Answer: B,D

Explanation:

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